Control Room Operator

This is a non-certified position at the New River Valley Regional Jail. Sensitive nature of work requires the incumbent to exercise discretion and retain confidentiality of information obtained by discussions/recorded data.


This position may be assigned to duties in both the Control Center and the Receptionist Post to include visitation.

Control Room

A. Communicates over the jail’s telephone, intercom and radio systems with staff, the public, visitors and other agencies.

B. Controls all persons entering and leaving the jail’s secure perimeter by ensuring positive identification and verifying their permission to enter or leave.

C. Controls all internal movement of staff and inmates by remote operation of gates and doors.

D. Monitors the jail’s emergency system’s alarm panels and responds appropriately.

E. Maintains required records and logs.

F. Issues and receives equipment, keys and other items according to NRVRJ Policy and Procedure.

G. Maintains sanitation standards for the Post.

H. Ensures all shift paperwork is sorted and forwarded to the appropriate staff in accordance with the Corrections Officer post order.


A. Functions as the facility’s Receptionist and primary contact person during regular business hours.

B. Responds to and screens all incoming facility calls and directs them to the appropriate extensions; greet public and official visitors to the facility and, when applicable, contacts appropriate staff to respond to visitor’s concerns; respond to questions from callers/visitors relating to inmates.

C. Answers questions about employment (e.g., where to come, qualifications for available positions); distributes job applications, ascertains they are properly filled out.

D. Trains personnel on functions of facility switchboard.

E. Assists in the Visitation and Control Center as dictated by the facility schedule.

Competitive salary starting at $27,040
Health, Vision and Dental Insurance
Group Life Insurance
Educational opportunities
Virginia Retirement System
Employee Assistance Plan (EAP)
HSA Accounts
Deferred Compensation Plan
Vacation, Sick, Civil and Military Leave
Paid State Holidays
AFLAC Plans (optional)
Christmas Club
Virginia State Employee Credit Union Membership
Employee meals

Minimum Qualifications:
• U.S. Citizen
• Must be at least 19 years of age
• High school graduate or GED
• Valid driver’s license
• Good credit record
• No criminal record
• Education equivalent to graduation from high school
• Supplemented with college level courses in psychology, sociology, criminology or related field.

Preferred Qualifications: Supplemented with college level courses in psychology, sociology, criminology or related field.

Online: Through our form at
*Accepting applications until ideal candidate is found.

EEO Policy: “The New River Valley Regional Jail is fully committed to attracting, retaining, developing and promoting the most qualified employees, without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, veteran’s status or other characteristic prohibited by law. We are dedicated to providing a work environment free from discrimination and harassment and where employees are treated with respect and dignity.”

NRVRJ is an EEO/Veterans/Disability/Drug Free Employer